Frequently Asked Questions
Everything you need to know about our handcrafted mosaic pieces and your shopping experience.
Are your mosaic pieces suitable for outdoor use?
Most of our mosaic art is weather-resistant and treated with high-quality sealants. However, for extreme climates or direct exposure to heavy snow, we recommend specific 'Outdoor Rated' items or placing them in a sheltered area to preserve the grout and tile longevity.
How do you ensure fragile items don't break during shipping?
We use professional-grade protective packaging, including custom-fit foam inserts, double-walled boxes, and heavy-duty bubble wrap. Each piece is insured, so if any damage occurs during transit, we will provide a full replacement or refund immediately.
Can I request a custom color palette or design?
Yes! We specialize in bespoke mosaic art. You can contact our design team via the 'Custom Orders' page to select specific glass types, stone textures, and dimensions tailored to your home's interior design.
What is your return policy for handcrafted home decor?
We offer a 30-day return policy for all standard catalog items in their original condition. Please note that custom-made or personalized mosaic commissions are non-refundable unless they arrive damaged.
How should I clean and maintain my mosaic art?
To maintain the brilliance of the glass and stone, simply wipe with a soft, damp cloth. Avoid harsh chemical cleaners or abrasive scrubbers, as these can scratch the surface of the tiles or erode the grout.
Do you ship internationally?
Yes, Mosaic Art Studio ships worldwide. International shipping rates and delivery times are calculated at checkout based on the weight of the piece and your specific location.